Last updated: 13 July 2026
Information we collect
We collect the information needed to provide the Saphinaé store, including your name, email address, phone number, billing and delivery details, account information, order history, product choices, customization notes, and reference photos you choose to upload. We may also collect technical information such as your IP address, browser, device, cookies, and store activity.
How we use information
We use this information to create and manage accounts, process and personalize orders, confirm bond payments, arrange cash-on-delivery balances, provide customer support, prevent fraud, improve the store, and meet legal or accounting obligations. We send promotional messages only where permitted and you may opt out at any time.
Reference photos and custom orders
Uploaded reference photos are treated as private order information. Access is limited to authorized store staff and the customer who owns the order. We retain uploads only for as long as reasonably needed to complete the order, resolve issues, and satisfy legal obligations.
Sharing
We share information only where necessary with trusted providers such as hosting, delivery, communications, analytics, and payment or banking services, or where required by law. We do not sell your personal information.
Cookies and security
Cookies support essential functions such as your cart, checkout, account session, and store preferences. We use reasonable technical and organizational safeguards, but no internet transmission or storage system is completely secure.
Retention and your choices
We retain order and account records for business, tax, fraud-prevention, and legal purposes. Subject to applicable law, you may ask to access, correct, or delete your personal information. Some transaction records may need to be retained.
Contact
For privacy questions or requests, email saphinae.store@gmail.com or call +92 305 8070466.